CS Training
Welcome back.
Ready to learn?
Complete your training modules then take the video assessment. Your camera, audio, and body language will all be evaluated.
5
Modules
0
Completed
5–8 min
Per Session
Your Learning Path
Module
SPEED
0 / 0
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Ready
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Slides
Final Assessment — All Modules
🎓
Comprehensive CS Agent Assessment
9 scenarios · All modules · Unique situations
This final assessment covers every skill you have learned across all 9 modules. Each scenario is unique — different from your module practice. You will be evaluated on calls, listening, empathy, complaints, closing, process knowledge, and email writing.
What is evaluated
👁️ Eye contact & presence
🎙️ Voice tone & pace
😊 Facial confidence
🤝 Empathy & warmth
🧠 Content accuracy
📋 Process knowledge
✍️ Email quality
💪 Handling pressure
Audio Practice —
📋 Your Scenario
🎙️ Sample Response
Speak out loud as if on a live call. Focus on your tone, pace, empathy, and structure.
🎤
Ready to practise
0:00
Email Assessment —
📋 Your Scenario
Evaluation Criteria
✅ Warm, professional tone
✅ Parent name in greeting
✅ Issue acknowledged
✅ Clear resolution stated
✅ Next step with timeline
✅ Feedback survey mention
✅ Warm sign-off
✅ No robotic phrases
AI is evaluating your recording
Analysing video, audio, and body language
🎥 Processing video frames
👁️ Analysing eye contact & posture
😊 Reading facial expressions
🤲 Detecting hand gestures
🎙️ Evaluating voice tone & clarity
📝 Generating personalised feedback
0
/ 100
Well done!
Here is your full breakdown.
Score Breakdown
Body Language Analysis